About C&F Systems
Operating since 2012, C&F Systems is a trusted backend partner to the UK travel trade and tender sector. We deliver call centre support, flight ticketing assistance, IT integration, and tender documentation with a clear commitment to transparency, expertise, and a customer-first approach.
Who We Are
We began as a specialised support desk and matured into a full-service operations centre trusted by UK agencies and service businesses. Our teams blend domain knowledge with structured processes to provide consistent, reliable outcomes.
Our Journey
Mission & Vision
mission: deliver dependable backend support that lets UK businesses scale without excess overhead.
vision: be the most trusted offshore operational partner for UK service companies—structured, compliant, and outcome-driven.
Our Values
Transparency in communication,
Expertise in delivery,
Customer-first service model guide every engagement.
Our Pakistan Service Centre
Our dedicated office in Pakistan operates as an extension of your UK team. The centre features trained agents and technical specialists, high-speed infrastructure, QA monitoring, and UK-aligned schedules. We maintain clear SOPs, documented workflows, and continuous training to ensure consistency and compliance.
Industry-Trained Teams
Travel terminology, airline processes, and public tender standards are part of our onboarding and ongoing training.
Process-Driven Delivery
Checklists, SLA tracking, and peer review ensure accuracy and timely communication.
Communication & Schedules
Service hours, reporting cadence, and escalation paths are aligned to UK expectations.
Why UK Companies Choose Us
Travel & tender expertise
Specialised knowledge that reduces training time and boosts first-month productivity.
Office-based operations
Structured supervision and coverage—not a loose pool of freelancers.
Grow on demand
Ramp agents or functions without expanding your local payroll footprint.
Clear reporting
Activity logs, KPI dashboards, and regular progress reviews.
Compliance minded
Access controls and documented procedures aligned with UK standards.
Value you can measure
Predictable pricing and measurable outcomes across each engagement.
